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Helpdesk Ticketing

A production-ready helpdesk and ticketing system database schema. Features customer and agent management, multi-channel ticket tracking with threaded messages, category-based organization, and SLA policy enforcement with priority-based response and resolution time targets. Ideal for customer support platforms, IT service desks, or internal issue tracking systems.

PostgreSQL6 tablesSaaS
helpdeskticketingsupportslacustomer-serviceagents
Created with ERD Studio

Tables in this template

agentsAgents
7 cols
customersCustomers
6 cols
categoriesCategories
5 cols
sla_policiesSLA Policies
6 cols
ticketsTickets
14 cols
ticket_messagesTicket Messages
8 cols

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Helpdesk Ticketing Database Schema | ERD Studio