Helpdesk Ticketing
A production-ready helpdesk and ticketing system database schema. Features customer and agent management, multi-channel ticket tracking with threaded messages, category-based organization, and SLA policy enforcement with priority-based response and resolution time targets. Ideal for customer support platforms, IT service desks, or internal issue tracking systems.
helpdeskticketingsupportslacustomer-serviceagents
Created with ERD Studio
Tables in this template
agentsAgents
7 colscustomersCustomers
6 colscategoriesCategories
5 colssla_policiesSLA Policies
6 colsticketsTickets
14 colsticket_messagesTicket Messages
8 colsRelated Templates
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